Patient & Visitor Information
Private Rooms
Verdugo Hills Hospital primarily offers private rooms with a view of the Foothills.
Wireless
Patients and visitors can get free Internet access from their wireless-enabled laptops while they are on site at Verdugo Hills Hospital. Wireless access is available throughout the hospital including the cafeteria, the lobby and most patient waiting areas. To access the wireless system, web users need to connect to the “Visitors” SSID on their wireless connection. Please note that Verdugo Hills Hospital cannot guarantee wireless connections for all users and computers and that hospital policy prohibits our staff from handling any laptop belonging to a patient or a visitor.
Visitors
Visiting Hours: 11 a.m. to 8 p.m.
Family members and friends are welcome and encouraged to visit during visiting hours. Visitors who arrive at the hospital after 9 p.m. must use the Emergency Department entrance.
There are designated lounge areas for visitors on each patient floor and on the main lobby floor (4th floor). Specific waiting areas have been designated for families of patients in the ICU, the Emergency Department and Surgery. During business hours, a volunteer hostess is on duty in the admissions waiting area on the 3rd floor and in the Emergency Department.
Patient & Family Services
Patient & Family Services has case managers who are assigned to each patient care area and are trained to help patients and family members deal with financial, social, and other problems that relate to illness or hospitalization. Members of the department work with patients and families to help deal with a variety of issues, including discharge planning, social work referrals, and community resources.
Gift Shop
The hospital gift shop, which is staffed by volunteers, is open from 10 a.m. until 4 p.m., Monday through Friday. It is located on the main lobby floor (4th floor). The gift shop carries a wide variety of jewelry, collectibles, books, magazines, greeting cards, candy, toiletries, flowers, and plants.
Cafeteria
Executive Chef: Hector J. Baker
The cafeteria is located on the 2nd floor. This full-service cafeteria offers a wide selection of hot and cold menu items daily. The “Verdugo Hills Express” section of the cafeteria features fresh-made sandwiches, salads, fresh fruit and more. Our lunch options include salad bar, soup, pizza, hamburgers, fries, chicken strips, daily specials and more. A variety of beverage choices as well as snacks and desserts are also offered. Vending machines are located in the cafeteria for your convenience.
Parking
Free parking for patients and visitors is available 24 hours a day, seven days a week. Preferred parking is designated for patients and visitors outside the main entrance to the hospital as well as throughout the hospital campus. For more information about parking, please call 818-952-2240.
Insurance
Verdugo Hills Hospital accepts most insurance plans. Verdugo Hills Hospital participates in many Health Maintenance Organizations (HMOs) and Preferred Provider Organizations (PPOs) that are available in Southern California. This includes both Medicare and commercial insurance plans. However, your ability to pay should not prevent you from seeking needed medical care.
If you have further questions, please call 818-952-4730.
